Fintech firm Stripe has an uncommon method of asking for buyer enter — and Elon Musk thinks it is a “good concept.”
Stripe CEO Patrick Collison said in a post on X on Tuesday that the corporate brings in a single buyer to talk for the primary half hour of its administration staff assembly each different week. The person is requested to offer sincere suggestions about Stripe’s merchandise in entrance of 40 of the corporate’s leaders.
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Stripe has plenty of other ways to get suggestions, together with responses from a Complaint Submission Form and emails prospects ship to complaints@stripe.com. Nonetheless, Collison famous in his publish that the tactic of getting suggestions in individual on the biweekly assembly “by some means at all times spurs new ideas and investigations.”
A day after Collison shared Stripe’s suggestions technique on X, Musk replied to the publish and expressed his approval.
“Good concept,” Musk wrote.
Good concept
— Elon Musk (@elonmusk) April 10, 2025
Collison co-founded Stripe in 2010 as a fee processing platform that permits companies to course of bank cards, debit playing cards, and different funds each on-line and in individual.
In response to Stripe’s 2024 annual letter, half of Fortune 100 corporations, together with Nvidia, Comcast, and PepsiCo, use the startup’s know-how to deal with $1.4 trillion in monetary transactions. Stripe additionally handles payments for Amazon, Google, and Shopify.
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Stripe moreover claimed within the annual letter that it was the “income engine of the AI period,” with virtually 80% of the Forbes AI 50, together with Anysphere and Anthropic, utilizing its platform.
The startup was final valued at $91.5 billion in February.
